Purpose: To enhance professional practice, values, skills, and knowledge about effective communication in delivering difficult news.

Goals:  Throughout the training, participants will increase knowledge regarding ineffective methods and better ways to deliver difficult communication with patients. In addition, participants will learn preventative measures to ensure they are the healthiest they can be when working with patients.


•Learn effective ways to engage in sensitive communication surrounding chronic illness or other areas of healthcare.

•Examine ineffective methods of delivering bad news to patients.

•Complete professional loss history and review how their story impacts their work.

•Discuss measures that help prevent compassion fatigue in order to be healthy employees.


Clara Anderson Sainte, LCSW, LSCSW