Description

Purpose: To enhance professional practice, values, skills, and knowledge about effective communication in delivering difficult news.

Goals:  Throughout the training, participants will increase knowledge regarding ineffective methods and better ways to deliver difficult communication with patients. In addition, participants will learn preventative measures to ensure they are the healthiest they can be when working with patients.

Objectives:

•Learn effective ways to engage in sensitive communication surrounding chronic illness or other areas of healthcare.

•Examine ineffective methods of delivering bad news to patients.

•Complete professional loss history and review how their story impacts their work.

•Discuss measures that help prevent compassion fatigue in order to be healthy employees.

Instructor

Clara Anderson Sainte, LCSW, LSCSW

Clara Anderson Sainte, LCSW, LSCSW, she/her/hers, is the Diversity & Inclusion Specialist with ReDiscover Mental Health. She is also a therapist in private practice with CenterPoint Counseling & Recovery and trained as a Grief Recovery Specialist. Clara serves the community through a variety of roles: 6th District Commissioner City of Kansas City’s LGBTQ Commission, Chair of Children’s Mercy’s Equity and Diversity Council; Big Brothers Big Sisters DEI Board Member; and healthcare instructor for Johnson County Community College. Clara previously served as a board member for KC Center of Inclusion and Mental Health America of the Heartland. Clara’s master’s degree in social work is from UMKC and she is an alumnus of Northwest Missouri State University. She spends time away from work with her husband and their children enjoying their favorite spots around KC.